Contact First Bank Of Nigeria Customer Service
How to Reach a Person at First Bank Of Nigeria
Verified Contact Information
Customer Service:
-
+2 341 905 2326
-
+234 708 062 5000
-
+2 341 448 5500
Customer Service:
firstcontact@firstbanknigeria.com
First Bank Of Nigeria Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular First Bank Of Nigeria Phone Number
+2 341 905 2326
Average Hold Time
More than 30 min
Most Popular First Bank Of Nigeria Email Address
firstcontact@firstbanknigeria.com
First Bank Of Nigeria Live Agent Availability
54% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
First Bank Of Nigeria Customer Service Rating
2.9 out of 5
First Bank Of Nigeria Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular First Bank Of Nigeria Phone Number | +2 341 905 2326 |
| Average Hold Time | More than 30 min |
| Most Popular First Bank Of Nigeria Email Address | firstcontact@firstbanknigeria.com |
| First Bank Of Nigeria Live Agent Availability | 54% of callers successfully reach a real person |
| Issue Resolution Rate | Low (10% reported full resolution) |
| First Bank Of Nigeria Customer Service Rating | 2.9 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 80% phone, 20% email |
| Common Reasons for Contact | Account, product/ service, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to First Bank Of Nigeria | First and last name, phone number or email |
Contact Information
First Bank Of Nigeria Website:
First Bank Of Nigeria Help Center:
Corporate Office Address:
35 Marina
P.O. Box 5216
Lagos,
Lagos
Nigeria
Summary of First Bank Of Nigeria Customer Service Calls
10.3K
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call First Bank Of Nigeria?
Payments and Charges Question:
- “I made a transfer, i was debited but, i was not credited to the account i transfered to”
- “I notice some transactions in my phone why I'm not aware”
- “I notice some transactions why I'm not the one that make it”
Account Question:
- “Otp”
- “My account is blocked”
- “My account enter dormant i need to retrieve my account.”
Product/ Service Question:
- “Complains”
- “About first advance loan”
- “Failed transaction”
Request for Information Question:
- “Enquiry on how to get statement of my account and sort code as I am currently overseas”
- “To make enquiry”
- “About my account”
Cards Question:
- “Lost my ATM card”
- “For unblocking of card”
- “Card issues”
Shipping and Delivery Question:
- “I transferred #100,000 to UBA yesterday by 9.35a.m and the receipiant didn't receive it”
- “I have not received alert since yesterday's transaction”
- “Sent money to someone yesterday it wasn't delivered and no reversal either”
Refund Question:
- “I made a transfer for some days no refund not delivered”
- “POS REFUND”
- “To refund my money back”
Return/ Replace Question:
- “To change my mobile number”
- “I want to change my phone number”
- “I want to change my Gmail address”
Activation/ Cancellation Question:
- “To activate my device”
- “Activate”
- “I subscribe my DStv using USD code but you didn't subscribe it to me”
Website/ Application Question:
- “I want my firstmonni app to be activated”
- “My firstmonie app has been locked”
- “Token not sent for my mobile app set up”
Staff Question:
- “The reason why I'm calling customer service is that yesterday arm rubber collect my phone with my ATM card that is why I'm calling if than fit block my card”
- “I having issues with my ussdservice”
- “Customer service.”
Employment Question:
- “*** withheld”
- “Employment”
- “I need a salary advance”
Other Question:
- “Transfer issues”
- “I want to Nigeria swift God to receive dollars”
- “Transfer”
Compare First Bank Of Nigeria Customer Service To
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First Bank Of Nigeria